• Dedicated Program Manager for one point of contact
  • Personalized service 
  • Routine communications
  • Toll free live customer service available from 8:00am - 8:00pm EST M-F
  • Custom phone numbers available to service your specific needs
  • Cross trained Customer Service Reps with direct access to product technical expertise 
  • Dedicated voicemail and email for after business hour inquiries
  • 99% of inquiries are resolved within the same business day


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What Our Customers Are Saying...

“Superior customer service level and true appreciation for our relationship is above all other vendors we work with on a daily basis. They have a tendency to know the answer or offer a solution to your question, prior to even asking it.”

“Always so responsive to our needs. it is a huge comfort to know I can get things with such a quick turnaround time.”

“World class customer service and their huge product selection has had a tremendous impact on sales.”

“First class all the way.”

“The quality of the data is second to none, with product descriptions complete and descriptive. And customer service response time is superb.”

“Your friendly approach and help at all costs attitude is refreshing in today’s service environment.”

Our Monthly Performance Rating generated by an Industry Leading Incentive Firm: 

  • 100% for Oct –Dec 2014
  • 1.8 days - average ship time in this period
  • 0 returns in October and November
  • 0.06% backorders for Oct –Dec 2014

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About National Incentive Brands

Backed by All Star Incentive Marketing (ASIM) which has been in business and dedicated to the industry for nearly 50 years, National Incentive Brands (NiB) is a direct factory manufacturer's representative and special markets distributor for some of the most recognizable brand names in the world. 

NiB is proud to service and supply premium/incentive industry resellers, promotional product distributors, specialty mail order, and select e-commerce accounts.

NiB operates from a 60,000 sq. ft mixed use (office/warehouse) facility based in Fiskdale, MA with state-of-the art inventory management, best-in-class customer service, in-house IT, marketing & communications.

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