FAQ's

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Q1. How do I place an order? Answer: We’re glad you asked. Purchase Orders are accepted by electronic copy, mail, or fax. A current credit application must be on file prior to submitting and processing of your order. The credit application can be obtained from our website. Q2. Let's do business, how do I establish an account? Answer: You will need to complete and submit a Credit Application. You can easily click here to view our credit application online or you can contact us and we will be happy to mail, fax or email it to you. Q3. Who can I contact with additional questions? Answer: You can reach a representative toll free by calling 800-722-4443 between the hours of 8AM and 5 PM Eastern or please email us at cservice@nationalincentivebrands.com Q4. How do I request a high resolution image for display in my programs? Answer: Simply contact your NiB Sales Representative for assistance. We will gladly supply any images necessary for your program support collateral. Please be sure to advise your representative if items will be chosen for continuity in your programs. Q5. How will my order be shipped? Answer: Unless specified, your order will be shipped best way using a certified carrier, generally UPS® or FedEx®. Delivery contact phone number is required. Q6. How will I be invoiced for my order once it ships? Answer: Invoices can be provided as an electronic pdf, xlsx, xls, txt, or csv. Invoicing is completed shortly after items are shipped. An invoice will not be enclosed with your shipment. Q7. What payment methods are accepted? Answer: Payments can be made by check only. If credit card payment method is preferred, contact your NiB Sales Manager for additional information prior to submitting your order. We must require credit card pre-authorization. Additional charges may apply.